M I L A N O

SHIPPING & RETURN POLICY

At Milan Mad Maison, Every Detail Is Delivered With Precision

​

WORLDWIDE SHIPPING – COMPLIMENTARY & REFINED

Wherever you are in the world, your Milan Mad piece will find you—beautifully wrapped and carefully delivered.

    •    Shipping is always complimentary. No matter the destination, no hidden costs.

    •    Processing Time: 1–2 business days

    •    Delivery Times:

    •    Europe: 2–5 business days

    •    North America: 3–6 business days

    •    Middle East & Asia: 3–7 business days

    •    Africa & Oceania: 4–8 business days

    •    Real-Time Tracking: Every shipment includes full tracking and signature confirmation.

    •    Duties & Taxes: All duties are covered by us—what you see at checkout is final.

Your order is handled as a treasure: with discretion, speed, and care.

​

RETURN POLICY – ELEGANT & EFFORTLESS

We design each piece with purpose and passion. However, if you are not entirely in love, we offer a refined and simple return process.

    •    Return Window: You may request a return within 14 days of delivery.

    •    Condition: Items must be returned unworn, unused, and in original packaging, with all tags attached.

    •    Return Shipping: Complimentary return labels are provided upon request for all eligible returns.

    •    Refunds: Once approved and inspected, refunds are issued to your original payment method within 5–7 business days.

​

EXCLUSIONS & MADE-TO-ORDER

    •    Made-to-order pieces, personalized items, and archive exclusives are final sale and non-returnable, due to their unique nature.

    •    We ask that you review sizing or consult our concierge team before ordering these treasures.

​

HOW TO INITIATE A RETURN

    1.    Email returns@milanmad.com within 14 days of receiving your order.

    2.    Include your order number and the reason for return.

    3.    Our Concierge Team will assist you with return instructions and a pre-paid label.

​

Your satisfaction is part of our craft.

Every Milan Mad piece is designed to be cherished—but if it’s not perfect, we make returning it seamless, discreet, and dignified.