M I L A N O

PRIVACY POLICY

For the Milan Mad Maison

Effective Date: 19/10/2019

At Milan Mad, your privacy is a sacred part of our commitment to exclusivity, elegance, and exceptional service. This policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

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1. Information We Collect

We collect only what is essential to serve you impeccably:

    •    Personal Identification: Name, email, phone number, billing/shipping address

    •    Transaction Details: Items purchased, payment methods (processed securely via third-party providers)

    •    Technical Data: IP address, browser type, device information, and website interaction via cookies

    •    Preferences: Shopping behavior, wishlist items, size preferences (if voluntarily submitted)

We do not collect or store sensitive personal data (e.g., race, religion, health data).

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2. How We Use Your Data

Every use of your information is purpose-driven:

    •    To process and deliver orders

    •    To provide order and shipping updates

    •    To respond to inquiries and support requests

    •    To offer tailored content and personalized recommendations

    •    To invite you to exclusive events or private sales (only if you opt in)

    •    To comply with legal obligations or protect against fraud

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3. Lawful Bases for Processing (GDPR)

We process your data on the following legal bases:

    •    Performance of a contract (e.g., order fulfillment)

    •    Legitimate interest (e.g., site improvement, fraud prevention)

    •    Consent (e.g., marketing emails – you can withdraw anytime)

    •    Legal obligation (e.g., tax and accounting compliance)

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4. Your Rights

Under GDPR, you have the right to:

    •    Access your data

    •    Correct or update it

    •    Request erasure (“right to be forgotten”)

    •    Restrict or object to processing

    •    Data portability

    •    Withdraw consent (at any time)

Under CCPA, California residents may:

    •    Request to know what personal data we collect

    •    Request deletion of their data

    •    Opt out of the sale of personal data (note: we do not sell your data)

    •    Be free from discrimination for exercising their rights

To make a request, email us at privacy@milanmad.com.

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5. Data Sharing & Confidentiality

We value discretion. Your data is never sold. We only share with:

    •    Payment processors

    •    Delivery partners

    •    Email service providers (for opted-in communications)

    •    Legal authorities (if required by law)

All partners are contractually obligated to keep your data secure and confidential.

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6. Data Retention

We retain your data only as long as necessary for order fulfillment, legal compliance, or until you request its deletion.

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7. Cookies & Tracking Technologies

We use essential and performance-enhancing cookies for:

    •    Site functionality

    •    Shopping cart memory

    •    Analytics to improve user experience

    •    Personalized content (if consented)

You may disable cookies in your browser, but it may impact site performance.

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8. Children’s Privacy

Our website is not intended for anyone under the age of 16. We do not knowingly collect data from minors.

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9. International Transfers

Data may be processed in countries outside the EU/EEA or the U.S., but only with privacy safeguards in place (e.g., Standard Contractual Clauses or equivalent).

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10. Contact Us

For questions, requests, or privacy concerns, our Concierge Privacy Team is available at:

privacy@milanmad.com

Milan Mad Maison

⸻

Where privacy is couture.

Where you are always VIP.